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Returns and Refunds


According to Article 64 of the Italian Consumer Code, the Purchaser may, within ten (10) working days from the date of receipt of the package containing the goods ordered, withdraw from the purchase contract without penalty and without giving any reason.
Buyer may return the products ordered by sending them by mail with return receipt to the address indicated by VANITYLOVERS. Products must be returned in their VANITYLOVERS substantial integrity, with their original packaging, accessories, instructions for use and whatever else comes with them.
Any risk relating to the return of products will be exclusively borne by the Buyer and / or recipient of the Order itself.
The Purchaser, by exercising the right of withdrawal pursuant to this article, within the terms and in the manner described for the return of products, will get his choice:
- Refund of the amount paid for returned products, by crediting the relevant amount on your credit card or paypal account
- The possibility to exchange products purchased on the Website VANITYLOVERS with other products sold on the Web site VANITYLOVERS; or
- A credit of an amount equal to the price of the products returned, only usable on the Web site of VANITYLOVERS within a time period of 60 days.
According to Article 67, paragraph 3 of the Italian Consumer Code, the cost of returning will be borne solely by the Purchaser.

Defects, non compliance and damage to the Products

In case of malfunction of the parcel (damaged or opened package, traces of liquid, etc.) and / or products ordered (product missing, defective or damaged), the Purchaser or the recipient of the Order will have to follow these provisions; otherwise, the Purchaser may not claim any refund or replacement of the products concerned.

• In case of anomaly observed in the presence of a responsible SDA:
Refuse the shipment and immediately formulate the set of reservations concerning the anomaly in a clear and detailed. These reservations must be indicated by the Purchaser or the recipient of the Order on a special cutting of the deliveryman SDA. If accepted write 'AGREE WITH RESERVE' upon receipt and indicate briefly why the reserve (eg 'box deformed'). Without this clarification in writing, Buyer will not protect themselves in the event that, on opening the package, you should find the product damage or shortage of goods.
Report together with the refusal to VanityLovers to the e-mail [email protected].

• In case of anomaly observed in the absence of responsible SDA:
Report damage or deficiencies found and formulate any claims and reserves to VanityLovers to the e-mail [email protected], within 3 working days.
The staff of VanityLovers may request information on the identity of the Buyer or recipient of the Order and carry out any checks that might be useful, and will indicate to the Purchaser, or to the recipient, the procedure to return the defective item , or to obtain the missing products.
Once we receive the products, staff VanityLovers verify that they are indeed defective, damaged or not matching the description provided on the Website. Where such verification is positive, according to the provisions of Article 130 and following of the Consumer Code, VANITYLOVERS replace the defective product, damaged or non-compliant and will send it to the Purchaser as soon as possible and in any case within thirty (30 ) working days from receipt of the products. The shipping costs will be borne entirely by VANITYLOVERS.
In the event that, after examining the returned products, VANITYLOVERS reasonably believes that the products can not be considered defective, damaged or not as described on the Web site, the Buyer shall not be entitled to a refund and the products will be returned; the cost of return will be borne solely by the Purchaser.

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