Shipping and Delivery

VanityLovers ships to all EU countries. For Italy are excluded the following territories: Città del Vaticano, Campione d'Italia.

Shipping methods for Italy

VanityLovers ships all over the Italian territory by Express Courier SDA.

Shipping timing with Express Courier SDA is ranging from 24 hours to 72 hours for shipments to the islands of Sicily and Sardinia, and to Calabria. The total delivery timing is between 2 and 7 days with reference to the Italian calendar. The flat fee for the service delivery (cash on delivery) is € 6,50. For the areas that are difficult to reach in Italy a flat fee of € 13.32 will be added.

Handling

Orders received Monday through Friday, excluding Italian holidays, are processed from the same day or the next business day; Orders received on Saturday and / or Sunday are processed from the next Monday or Tuesday.

Handling timing is 1 to 5 working days from the moment the order has started to be processed.

Delivery

Upon delivery of the package to the Courier, an email with the tracking code will be sent to the recipient in order to track the shipment through the SDA website.

For each shipment, two delivery attempts will be made at the address indicated by the recipient. On the first attempt the courier will leave a notice of attempted delivery with which the recipient can contact the carrier in order to arrange a new delivery.

In case of lacking contact, SDA will make a further step in the two days following. In the event that after two attempts at delivery it was not possible to deliver the package, and in any event within 3 working days including that of the first delivery attempt (or if the recipient refuses to pick up the shipment), a warehousing procedure will be started, unless otherwise stated by the sender. The package will be kept for 2 days at the nearest SDA branch, awaiting collection by the recipient. At the expiry of that period the parcel will be returned to VanityLovers and the Buyer refunded in the manner chosen at the discretion of VanityLovers, the amount of the order minus the cost of shipping.

Shipping method for Foreign Countries

VanityLovers ships to all EU countries and some extra-EU countries, making use of the service of SDA Express Courier for the Italian territory, and entrusting the delivery to the recipient to the carrier of competence in any foreign state (EMS / DHL / UPS / ...). Shipping timing range from 3 to 5 working days, except for customs formalities for countries outside the EU.

Handling

Orders received Monday through Friday, excluding Italian holidays, are processed from the same day or the next business day; Orders received on Saturday and / or Sunday are processed from the next Monday or Tuesday.

Handling timing is 1 to 5 working days from the moment the order has started to be processed.

Delivery

Upon delivery of the package to the Courier, an email with the tracking code will be sent to the recipient in order to track the shipment through the website of the carrier in charge. There are usually one or two delivery attempts, depending on the country of destination.

In case of absence of the recipient a notice of non-delivery is left in the mailbox, containing the following information: date and time of attempted delivery, address and telephone number of the post office at which the shipment is lying and deadline of warehousing.

The shipping "undeliverable" (because it was refused, or because of insufficient, inaccurate, non-existent address, or because of untraceable, unknown, died or moved recipient) will be returned to the sender at the end of the period of warehousing.

After delivery attempts provided, parcels awaiting delivery are kept in stock by foreign postal operators on average for 15 days, including Saturdays and holidays. After the period of warehousing, the package will be returned to VanityLovers and the Buyer refunded in the manner chosen at the discretion of VanityLovers, the amount of the order minus the cost of shipping.